Refund policy

Got it! Here's an updated version of the return and refund policy with the added details:

Return & Refund Policy

We want you to love what you ordered! However, if something isn’t quite right, we’ve got you covered. Please review our return and refund policy below.

1. Returns:

  • Eligibility for Return:
    We accept returns within 30 days from the date your order was delivered. After 30 days, returns will not be accepted. Items must be in unworn, unwashed, and original condition (with tags still attached) and should not be damaged in any way. Please make sure the item is in its original packaging, including any bags, boxes, or hangers.

  • Non-Returnable Items:
    Certain items are non-returnable due to hygiene reasons, such as underwear or swimwear (if applicable). We also do not accept returns on sale or discounted items unless they are faulty.

  • How to Initiate a Return:
    To start the return process, please reach out to our customer service team at [email address] or use our online returns portal (if available). You will need to provide your order number and the item(s) you wish to return. We’ll guide you through the next steps.

2. Refunds:

  • Refund Process:
    Once we receive your returned item(s) and confirm they meet the return criteria, we’ll process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please note that it may take a few additional days for the refund to appear in your account, depending on your payment provider.

  • Partial Refunds:
    In some cases, such as if the item is not returned in its original condition, or if there are signs of wear or damage, we may issue a partial refund.

3. Exchanges:

  • Exchanging Items:
    We currently do not offer direct exchanges. If you would like a different size or style, please return your item for a refund and place a new order.

4. Shipping Costs:

  • Return Shipping:
    You will be responsible for the cost of return shipping, unless your item is faulty or damaged upon arrival. In that case, we’ll cover the return shipping costs.

  • Original Shipping Fees:
    Original shipping fees are non-refundable, unless your return is due to a defect or mistake on our part.

5. Damaged or Faulty Items:

  • If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange a free return and provide a full refund or replacement, depending on your preference and stock availability.

6. Final Sale Items:

  • Any items marked as Final Sale (including limited edition releases or heavily discounted items) cannot be returned or refunded unless they are damaged or defective.

7. International Returns:

  • For customers outside the [country], return shipping costs will be the responsibility of the customer. Additionally, we cannot be held responsible for any customs fees or import duties that may apply.

Questions?

If you have any questions or need assistance, don’t hesitate to reach out to our customer service team at [contact information]. We’re here to help!

This version ensures that customers are fully aware of the 30-day return window and that items must be in perfect condition to qualify for a return or refund. Let me know if you need further adjustments!